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Gain insight directly
from the source

Gain insight directly
from the source

TryLab’s post-purchase survey appears right after checkout, while the decision is still fresh. Capturing purchase drivers & hesitations that show what your product page should fix next.

Capture what convinced buyers, what almost stopped them, & what your product page should test next — all from the people who actually bought

Smart post‑purchase survey captures
two signals that change everything

Focused on the moments that actually change buying behavior

What convinced them to buy

What convinced them to buy

Learn which message, proof point, review, or feature pushed buyers over the line. Showing what your product page should make louder — not because a CRO thread said so, but because your buyers did.

  • Free or fast shipping

  • A discount or promotion

  • Reading the reviews

  • The return or refund policy

  • I just needed it

  • Product photos

  • The product description

  • The price or value

  • A guarantee or policy

  • Video content

  • A promotion

  • a bundle deal

  • Reading the reviews

  • a discount code

  • Free or fast shipping

What almost stopped them

What almost stopped them

Catch the quiet doubts that almost killed the order: price, trust, shipping, quality, or “do I actually need this?”

This tells you what your product page needs to fix before the next shopper bounces.

A fresh perspective with questions that matter

A fresh perspective with questions that matter

Most post-purchase surveys are built for reporting. TryLab’s survey is built for revenue.

Answers identify what your product page should explain, prove, or test next.

Most post-purchase surveys are built for reporting.
TryLab’s survey is built for revenue.

Purchase drivers

Find out what made people say yes: reviews, offer, trust, etc.

Buyer hesitation

Missing information

Confidence triggers

Purchase drivers

Find out what made people say yes: reviews, offer, trust, etc.

Buyer hesitation

Missing information

Confidence triggers

The thank-you page is wasted real estate

The thank-you page is wasted real estate

Most brands use it to say “thanks.”

TryLab uses it to learn why the sale happened.

Right after purchase, buyers are still close to the decision. That makes their answers sharper, cleaner, and way more useful than a random email survey three days later.

Feedback is not the finish line

Feedback is not the finish line

Survey apps tell you what customers said.

TryLab tells you what to do with it.

Each response gets grouped into themes & mapped to a product-page play worth testing — like a guarantee block, shipping reassurance, review callout, comparison section, FAQ, or value stack.

Empowering founders with actionable insight

Built for founders who do not have time to decode survey soup. Not another dashboard full of “interesting insights.” You need clear answers, tied to clear next steps.

Plain-English insights

No research jargon. No spreadsheet archaeology. Just what buyers said and what it likely means for your PDP.

Smart response grouping

Similar answers get grouped into themes, so you are not reading 400 versions of “I wasn’t sure about shipping.”

PDP play recommendations

Each insight points toward a specific product-page fix worth testing.

Revenue-minded next steps

The goal is not to “learn more.” The goal is to convert more of the traffic you already paid for.

Activated at checkout

Zero extra tools. Zero extra steps. Ready in under 15 minutes

No email tool needed

Survey fires on the order confirmation page — no Klaviyo flow, no Mailchimp, no Zapier required.

Zero theme risk

Plays load asynchronously and have no measurable impact on your page speed score.

Works on every order

Fires after every completed purchase — regardless of product, customer segment, or device.

Live in minutes

Turn it on from your TryLab dashboard in under a minute. No code, no developer, no Shopify theme edit.

1. Pick your question

Pick your question

Choose from a library of proven survey questions — or write your own. One question, shown right after checkout. Takes buyers 5 seconds to answer.

Choose from a library of proven survey questions — or write your own. One question, shown right after checkout. Takes buyers 5 seconds to answer.

2. Collect real answers

Collect real answers

TryLab captures every response automatically. No email tool, no CSV exports, no manual review. The patterns surface on their own.

TryLab captures every response automatically. No email tool, no CSV exports, no manual review. The patterns surface on their own.

3. Turn answers into tests

Answers become your next test

See what buyers say most — then let TryLab suggest what to test on your PDP to address it. Survey to insight to experiment, in one loop.

See what buyers say most — then let TryLab suggest what to test on your PDP to address it. Survey to insight to experiment, in one loop.

FAQ

Frequently asked questions

When does the survey appear?

Can I write my own questions?

How many questions can I ask?

Do I need to integrate another tool for this?

How does this connect to my A/B tests?

Make more from the traffic you already have

Start converting more today

Run conversion plays, presence tests, and post-purchase surveys — all from one Shopify app. Free to start.

Book Demo

Start converting more today

Run conversion plays, presence tests, and post-purchase surveys — all from one Shopify app. Free to start.

Book Demo